Last updated: July 12, 2026
At SH Fitness, we want our customers to have a positive shopping experience. If there is an issue with your order, we are here to help and provide a fair solution. Please review the following refund and return guidelines before requesting a return.
1. Return Period
Customers may request a return within 30 days of receiving their order. After 30 days have passed since delivery, we are unable to offer a return or refund.
To be eligible for a return, the item must:
- Be unused and in its original condition
- Include original packaging where applicable
- Not show signs of damage caused by misuse or improper handling
2. Eligible Reasons for Refunds or Replacements
SH Fitness may provide a refund or replacement in the following situations:
Damaged Products
If your product arrives damaged, defective, or unusable, please contact us with the following:
Your order number
A description of the issue
Clear photos or videos showing the problem
If approved, SH Fitness will cover the return shipping costs or provide a suitable replacement/refund.
Incorrect Product Received
If you receive the wrong product, incorrect size, or incorrect item compared to your order, please contact us.
After verification, SH Fitness will provide a replacement or refund and cover any necessary return shipping costs.
Lost or Undelivered Orders
If your order does not arrive due to confirmed shipping issues, we may provide a replacement or refund after reviewing the tracking information and shipping carrier details.
Please note that delays caused by customs, weather conditions, carrier delays, or other circumstances outside our control do not automatically qualify for a refund.
3. Change of Mind Returns
SH Fitness does not accept returns or refunds for change-of-mind purchases. This includes situations such as the following:
- The product is no longer wanted
- The customer changes their preference
- The customer ordered the wrong product by mistake
- We encourage customers to carefully review product details before placing an order.
4. Return Shipping Costs
For approved returns:
- If the issue is caused by SH Fitness, such as receiving a damaged or incorrect product, SH Fitness will cover return shipping costs.
- If a return is approved for reasons not related to a product fault, the customer is responsible for return shipping costs.
- Customers must contact SH Fitness before sending any return. Returns sent without prior approval may not be accepted.
5. Refund Process
Once your return request has been approved and the item has been received or the issue has been verified, we will process your refund. Refunds will be issued to the original payment method used during checkout. Please allow additional processing time depending on your payment provider.
6. Order Cancellation
Orders may only be canceled if the fulfillment process has not started.
Once an order has been processed, shipped, or fulfilled, cancellation requests may not be accepted.
7. How to Request a Return or Refund
To request a return or refund, please contact us with the following:
Your order number
Customer name
Description of the issue
Supporting photos or videos if required
Contact email:
s.a.h.co.company@gmail.com
Our team will review your request and provide further instructions.
8. Contact Us
If you have any questions regarding our Refund Policy, please contact:
SH Fitness
Email: s.a.h.co.company@gmail.com
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